Design

At ContentWall our experienced team work in unison to deliver end-to-end system design. Drawing from our AV team of Project Managers, Technicians, Technical Sales and Engineers and when needed calling in the resources of other skills from the TechPulse Group we can create innovative designs to suit your requirement.
We are then able to deliver your project on time, within budget and to specification. We always work with the latest technology to create engaging and inspiring environments and most importantly we never try to over complicate a solution or the user experience. When needed, we can call on the TechPulse Group for guidance on network topology and the best way to setup your IT infrastructure for your Audio Visual.

  • AV services design
  • Full AV design, fit out and package management
  • AV space planning
  • Computer Aided Design (CAD) services
  • Cost analyse and budget planning
  • Digital signage network infrastructure and topology design
  • VC design
  • AV meeting room design
  • Acoustic design and planning

Implementation / Integration Services:

Delivery of the highest level of AV installation services in the most efficient manner to maintain our clients competitive edge was of primary concern in the development of the team at ContentWall, and our appreciation of the technical and commercial challenges our partners face in a competitive market. Our team is setup to provide full UK coverage for installation and service support. Our experienced teams carry a comprehensive set of tools and equipment to cover most eventualities backed by a full stock of spare parts to enable us to plan an appropriate response and service. In addition, all of our engineers are qualified to work at heights and have attended relevant health and safety training to deal with a range of different working environments.

Services include:

  • Installation of Class Rooms, Meeting Room, Board Rooms, Signage Networks
  • Decommission of existing hardware
  • Control system installation and programming
  • Service call outs and repair services
  • Video and Audio Conferencing setup and commissioning
  • Videowall, LED and Processor setup, calibration and commissioning

Technical consultancy

By making high levels of investment in training and personnel within the ContentWall and Tech Pulse group of companies, we have been able to create a diverse and creative technical consultancy service. The team consists of AV specialists across multi disciplines as well as consultants who have specialist knowledge in networking, digital signage and data centre, allowing the transition from on-premise to cloud based solutions if required.

Our methodology is typically based on a phased approach including pre-sales to understand your clients needs, be it holding a workshop to discuss and investigate the requirements, or multi-site video call to plan an international engagement. As standard we create a bill of materials with guide prices and simple to read design drawings in CAD delivered unbranded for you to use. Our team applies an diagnostic approach using the most suitable hardware for the application and in line with your clients requirements, which will be determined at a pre-design meeting and workshop as mentioned.

  • Solution design
  • Proof of concept design
  • Technical roadmaps
  • Audits of current technology
  • Product road mapping

Maintenance Services

Here at ContentWall we understand the level of investment our clients and their customers have made in their hardware and how important it is that the solution is supported. We offer a reliable and knowledgeable maintenance support package from a simple break fix service to a 24/7 same or next day swap out response service offering peace of mind. We understand that all clients are different, hardware and usage environments are different, but the uptime and ongoing support is one of the key considerations to a customer. With our trained team of field service engineers, our repair and warranty management engineers combine with our service desk support to provide an unrivalled service across the UK and Europe.

  • 24x7x365 SLA’s
  • Tailored response times and first line service
  • Full nationwide spares and repair
  • Telephone and secure remote support
  • Hardware repairs in and out of warranty
  • Preventative Maintenance service

Managed Signage Services

The ContentWall leadership team are always working to drive market change and to create a convergence between IT and AV. Our Managed Signage Service is a new offering that we have created to allow our clients to avoid the increased pressure to reduce capital expenditure, but to deliver a cutting edge digital network. Our managed signage service takes the total solution and leverages it into a simple monthly payment that can be spread across a term to suit the client. The service includes a technology refresh programme, allowing the client to stay current with technology, whilst spreading the commercial term for most effective use of capital.

Working in partnership with some the industry’s largest vendors to provide commercial financing, digital managed services can provide a real differentiator for both the partner and the end user.

If you would like to know more about this new and exciting service that includes the following services, please contact one of our team to discuss.

This is a custom service that allows support of a single, to an unlimited number, of displays across a secure network.

Managed Signage Services :

  • Next business day hardware replacement
  • Mounting and Cables
  • Display
  • Signage Software of your choice
  • Secure Cloud Hosting

How we support you

Technical telephone, Remote and on-site engineering support packages available for a variety of SLA’s up to and including a full 24×7 service.

You can contact us via:
Our Helpdesk (contracted customers only)

Email: support@contentwall.co.uk

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